LEGAL
Shipping Policy
Destinations, delivery choices and tracking information.
Last updated: 19 August 2026Current destinations
Checkout currently supports Slovakia, Czech Republic, Hungary, Romania and Slovenia. An order can be accepted only when a live delivery option is displayed for the selected destination.
Delivery options and prices
The available Packeta pickup-point and home-delivery services are displayed during checkout. The exact delivery charge is shown before payment and is included in the Stripe total.
Preparation time
Standard paid orders are normally prepared and handed to the carrier within 1–2 business days. Custom and B2B production schedules are agreed separately.
Tracking
When Packeta accepts the parcel, carrier and tracking information is attached to the order when available. Carrier scans determine in-transit and delivered status.
Correct delivery details
The customer must provide a complete address, working contact details and the correct pickup point. Additional costs caused by an incorrect address or an uncollected parcel may be charged where permitted by law.
Delays and customs
Carrier estimates are not guaranteed. ZORULAB is not responsible for delays outside its reasonable control, but will assist with a carrier investigation. Customs charges, if a future destination requires them, will be disclosed or remain the recipient’s responsibility as stated at checkout.
Questions about an order, return or privacy request should include the order number but never card details, passwords or API keys.